Fees and Insurance

Note: In 2026, SCG's full-fee session rates will include intake sessions at $195.00 and regularly scheduled sessions at $165.00. SCG's rates reflect the industry standard in North Carolina.

Need help understanding your health insurance? Check out our new guide!

While Sanctuary Counseling Group (SCG) has a standard fee for services comparable to fees charged by other agencies in our catchment area, we also use a fee-adjusted sliding scale based on household income and family size when necessary. Fees for counseling are negotiated between the client and the therapist.

Accepted Health Insurance:

Insurance coverage is often available and is determined on a case-by-case basis.  It is recommended that new clients contact our administrative team in the Central Office (704-375-5354) to verify insurance availability prior to their first session.  We also recommend speaking directly to your insurance carrier to verify your copay. Prior authorization by the insurance carrier may be necessary. Clinicians at SCG generally accept the same insurance carriers (listed below). However, when you inquire about therapy services, we advise that you verify your insurance carrier is accepted by your therapist.

  • Aetna

  • Meritian / Aetna

  • BCBS (most plans)

  • Healthgram

  • Healthgram/Cigna (not traditional Cigna)

  • Medcost

  • Medicaid (only: Amerihealth Caritas, Carolina Complete Health, Healthy Blue, & Wellcare)

Understanding Health Insurance:

SCG Client Insurance Guide: This simple guide can help navigate, understand, and shop for health insurance.

Cover My Mental Health: A not-for-profit supporting self-advocacy for insurance coverage.

Rates & Financial Assistance:

SCG offers three ways for clients to cover their therapy costs "out-of-pocket," ie, without using health insurance. Clients can pay our full fee for sessions, a discounted rate Sliding-Scale fee, or pay a portion of their session fee with our Samaritan Scholarship Fund. 

Full-Fee: In 2026, SCG's full-fee session rates will include intake sessions at $195.00 and regularly scheduled sessions at $165.00. SCG's rates reflect the industry standard in North Carolina. Clients who pay the full fee and have insurance through carriers that SCG does not accept can personally work with their insurance carrier to submit "out-of-network" claims.

Financial Assistance: Clients who lack insurance coverage or who have insufficient financial resources to afford the “going rate” for counseling services may inquire about fee-adjusted Sliding-Scale rates or the SCG Samaritan Scholarship Fund (SSF). 

Sliding-scale rates are discounted session fees to be paid out of pocket directly by the client. They cannot legally be billed to insurance. Clients must submit financial verification to show they qualify.

The Samaritan Scholarship Fund offsets the cost of counseling and psychotherapy services for individuals, couples, and families who are otherwise not able to afford services. The Samaritan Scholarship Fund is designed to help persons who cannot afford the care they need, deserve, and desire.  

NOTE: Eligibility for Sliding-Scale and the Samaritan Scholarship Fund is contingent upon client need as well as the availability of funds.  In order to use the Samaritan Scholarship Fund, documentation of income is required prior to the first session.  Also, please note that discounted sessions are ineligible for insurance reimbursement, and therefore, you will need to sign a form waiving your right to file insurance in order to use the SSF or our sliding scale rates.

Supporting the Samaritan Scholarship Fund:

The Samaritan Scholarship Fund is sustained by the contributions of churches, businesses, families, and individuals in the communities served by Sanctuary Counseling Group. Contributors may designate their donation to be used specifically for the Scholarship fund or even to a specific counseling site.

Financial contributions are tax-deductible and may be made in one of the following ways:

1. Contribute to the Sanctuary Counseling Group through PayPal on our donations page.

2. Contributions may be mailed to:

Sanctuary Counseling Group
2129 E. 7th Street
Charlotte, NC 28204

Please remember to include your telephone number, including area code, for information purposes.

3. Contributions may be made by credit card by calling us at 704-375-5354.

Sanctuary Counseling Group is as much a ministry as it is a professional organization. Please call us for additional information regarding opportunities for supporting the work and ministry of Sanctuary Counseling Group.